Customer Service Department
We strive to offer the best customer service for all our products. Please contact our Customer Service Department at email@example.com should you feel that you are not receiving the support and care that you deserve.
Products purchased from Legacy Consulting Firm can normally be returned within 30 days. However, Christmas gifts between November 1 and December 20 can be returned until January 21, 2018. Simply contact our customer service team and we will promptly assist you.
You may return / exchange eligible products anytime within 30 days of receiving your order.
All returned products must be unused (e.g. items cannot be worn, washed, damaged or altered). We also cannot accept returns of goods that are not in their original packaging.
All returns must be sent back with the packing slip included in your original order.
You must contact our customer care team at firstname.lastname@example.org to report the return. Or visit our Customer care page for more contact options.
You can get a RMA (Return Merchandise Authorization) Number calling our Customer Care Support.
You will be required to pay the shipping costs for any products that are returned to us.
Any products that are sent back that do not follow our return guidelines will not be processed and no credit will be issued.
Items marked as *Final sale* are not eligible for returns.
Once we’ve registered your RMA and received your returned product, a full credit to your account or a refund to your credit card will be processed.
We aim to process all returns within one (1) week of receiving the item. Should you have any questions about the status of your return or how to return an item, please contact our Customer Service team via email.
Please note that final decisions on returns are subject to Legacy Consulting Firm discretion, returns sent back without RMA’s will not be processed.
Your Personal Information We Collect
The information we gather from customers enables us to personalize and improve our services, and to allow our users to set up a user profile and make purchases via the Website. In general, we use the personal information we collect from you to fulfill your order, send you an order confirmation, send you requested product or service information, respond to customer service requests, improve our Web site and marketing efforts, display content based upon your interests and administer your account.
When you register or (log in), you supply your email address and a password. This allows us to provide you access to your account every time you visit Company website. Before completing your first purchase, we also ask you for your name, phone number, email, billing and shipping addresses. This information, along with your credit card number, is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features, and you may not be able to complete a purchase through the Company Website.
We may use your email address to notify you about the Company daily deals or to inform you of your order placement, order status and/or shipping information if you have opted-in. Emails are sent only to Company users who have chosen to receive them (opted-in) or who have made a purchase on our Website. At any time, you can notify us to opt-out from receiving these emails (See “Opt-out” section below). In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet better meet your needs.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. The Company stores this information for the sole purpose of sending this one-time email [and tracking the success of our referral program. Your friend may contact us at email@example.com to request that we remove this information from our database.
We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.
Users of our Website are required to be at least 18 years old, and any user under 18 is not an authorized user. Additionally, if we learn that a user is under 13 years of age, we will promptly delete any Personal Information
we have collected about that user.
The standard ground mail service is shipped via the combined services of the United States Postal Service and United Parcel Service. Once an order is confirmed please allow up to 2-3 weeks or 10-14 working days for delivery. Shipping fees may vary by product and location. All shipments are sent via UPS/USPS ground service. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments. We currently only ship within the United States.
If you believe that you have been billed in error, please notify our Customer Care Department immediately. If we do not hear from you within 30 days after such billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer. You are deemed to have released Company from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Company within thirty (30) days of its appearance on your credit card account statement.
You represent that you are at least 18 years of age and that you will not permit a person under 18 to order Product from our Website. You represent that the information provided by you when placing your order is up-to-date, materially accurate and sufficient for us to fulfill your order in a timely and efficient manner. You are responsible for maintaining and promptly updating your account information with us and keeping such information (and any passwords given to you for the purposes of accessing the Website and/or purchasing Products) secure against unauthorized access. Unless agreed otherwise or required by applicable law, any warranties provided in relation to the Product only extend to you on the understanding that you are a user, and not a reseller, of the Product. You are not permitted to re-sell, re-distribute or export any Product that you order from the Website.
You agree to pay for the Product and any taxes, shipping or handling of Product as such costs are specified by us on the Website when you submit your purchase order. Payment shall be made prior to delivery of the Product and by such methods as indicated on the Website (and not by any other means unless we have given our prior consent to such alternative payment methods).
Limitation of Liability
To the maximum extent legally permitted, whether company was aware or advised of the possibility of damages, and whether or not the limited remedies provided herein fail of their essential purpose, our aggregate liability (whether for breach of contract, tort or any other legal theory) shall in no circumstances exceed the cost of the products you ordered. Further, under no circumstances shall we be liable for special, incidental, indirect, or consequential damages, lost profits, lost revenue, or cost of cover. The products are sold and delivered to you “as is” with no warranty whatsoever. Except as expressly stated otherwise in this section, we make no express warranties or representations and we disclaim all implied warranties and representations, including, without limitation the implied warranties of merchantability, fitness for a purpose and non-infringement.
• You may not purchase a gift card using any coupons, discounts, sales or promotions that Onyx Virtual Solutions may hold from time to time unless otherwise expressly indicated.
• Gift cards cannot be redeemed for cash.
• Gift cards cannot be returned and are not eligible for store credit after they are purchased.
• Gift cards cannot be used or redeemed with certain promotional offers or to purchase an item or items to which you seek to apply a coupon or discount code. You may, however, use a coupon or discount code to other merchandise included in your order for the items in your order that are paid for using other accepted payment methods.
• Gift cards do not expire, and purchases will be deducted from the gift card until the value of the gift card reaches zero.
• Sales tax (if applicable) is not charged at the time of purchase of the gift card but is charged on merchandise at the time card is used to purchase such merchandise.
You agree to defend, indemnify, and hold harmless Company, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from your misuse of the Website, or your breach of any of these terms and conditions of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full recompense from you.
Any notice or other communications arising in relation to this Agreement shall be given by sending an e-mail to the latest email address that one party has notified in writing to the other. In the case of sending notices to you, Company will use the email address you provided to Company when you ordered your Product. Such notices or communications (where properly addressed) shall be considered received on the earliest of (i) the email being acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of forty-eight (48) hours after transmission, provided that the sender has not received notification of unsuccessful transmission.
We reserve the right to terminate your access to or use of this Website and/or your subscription to the Product should we believe that you have violated any of the terms of this Agreement or if we believe you have sought, in bad faith, charge backs, credit backs, Product returns, discounts or any other conduct designed to injure, harass or disrupt this Website or the Company’s business operations.
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud of any kind, which includes the use of multiple accounts which is strictly prohibited. If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.
Multiple accounts per location are NOT allowed (based on IP Verification through our system) unless clearly identified as
different people, for each account (as per regular account rules) as well as:
Email is unique to each account (cannot be in same/similar name)
Customer is able to submit Photo ID (scanned/emailed image) and proof of address if requested
As per our ‘Fraud’ policy, we reserve the right to cancel any suspected fraudulent accounts
Multiple Accounts regarding Insanity Deals; Limit is one Insanity Deal WIN per location every 30 days and a total of 2 within 90 (once the 30 days has passed)
Multiple accounts at one location DO NOT allow for multiple Insanity Deal wins
If a duplicate account (by IP Verification within our administration tools) violates the Insanity Deal rules, the Insanity Deal will be removed and account reviewed for possible de-activation. If a second violation occurs, the account in question will be closed.
If you purchase any Products available on our websites, you will be responsible for paying any sales tax indicated on the Web Site.
Intellectual Property Rights
The Website, and all content appearing therein, are the sole and exclusive property of the Company or its licensors. No license or ownership rights in or to any content of the Website are conveyed to you by reason of this Agreement or your purchase of Product. The Website and its content are protected under the laws of copyright and trademark. Unless otherwise permitted by law, you may not copy, republish or transmit any portion of the Website without Company’s prior written consent. When you purchase or order any Product through this website or from Company, you expressly agree that your do not have any license for the resale of any Product and that the resale of Product is expressly prohibited.
We respect and take seriously the intellectual property of others, please feel to contact us at firstname.lastname@example.org with any questions or concerns.